Terms & Conditions Of Enrolment – Professional Internship Program with Training Visa (407)

To join The Australian Institute of Professional Pathways (AIPP) Pty. Ltd’s Professional Training And Research Visa (407) Internship Program (hereafter referred to as the “Program”), the enrolee (hereafter referred to as the “Customer”) agrees to adhere to all of the terms & conditions of enrolment herein defined as follows:


  1. Definitions & Interpretations

  2. AIPP Code of Conduct

  3. Privacy Policy & Use Personal Information

  4. Confidential Information & Damages

  5. Program Insurance & Responsibilities

  6. Program Deliverables

  7. Program Duration & Start Dates

  8. Program Placement Guarantee

  9. Program Fees & Payment Structure

  10. Program Refunds & Grievances

  11. Special Acknowledgements

  1. Definitions & Interpretations

    1. Definitions
      In this agreement, unless the context requires otherwise:

      1. AIPP material
        AIPP material means any material that AIPP makes accessible to the service provider for the purpose of this agreement, or that applies to the affairs of AIPP or any of its personnel or clients, and is acquired by the service provider under, or in reflection of or as a result of, this agreement.
      2. Business day
        Business day means:

        1. In association to the performance of an act, the paying of a payment or the acceptance of a notice, a day which is not a Saturday, Sunday or public holiday in the place where the act is achieved, payment is made or notice is received; and
        2. For all other intends, a day that is not a Saturday, Sunday or public holiday in Sydney, Australia.
      3. Business Hours
        Business Hours means from 9.00am to 5.00pm on a Business Day.
      4. Claim
        Claim means any claim, advancing, cause of activity, action, demand or suit (including by way of contribution or restitution).
      5. Confidential
        Confidential information of a disclosing party means the following information, in any case of its form and Whether the accepting party becomes acquainted of it before or after the date of this agreement:

        1. Information that is by its being confidential;
        2. Information that is characterised by the disclosing party as confidential; and
        3. Information the accepting party knows, or ought to know, is confidential, and in the case of AIPP, includes information composed in the deliverables and the AIPP material, but omits information that:
          1. The accepting party creates (whether alone or as one with any third person) independently of the disclosing party; or
          2. Is public information (other than as a result of a breach of confidentiality by the accepting party or any of its allowed discloses).
      6. Customer means
        Customer means an individual enrolled in a program at AIPP who is referred to the service provider for an internship placement.
      7. Deliverables
        Deliverables means the deliverables specified in this agreement.
      8. Dispute
        Dispute means a dispute coming out of or relating to this agreement, involving a dispute as to breach or discontinuation of this agreement or as to any claim being relevant to this agreement in wrong, in equity or under any law.
      9. Host Company
        Host Company means an organisation accepted by AIPP that can offer suitable and appropriate skills and experience where the Intern is undertaking an Internship.
      10. Intellectual property rights
        Intellectual property rights means all intellectual property rights, including the following rights:

        1. Patents, copyright, rights in circuit layouts, designs, trade and service marks (including goodwill in those marks), domain names and trade names and any right to have confidential information kept confidential;
        2. Any application or right to approach for registration of any of the rights referred to in this agreement; and
        3. All rights of a similar nature to any of the rights in this agreement that may exist anywhere in the world (including Australia), whether or not such rights are enlisted or capable of being enlisted.
      11. Intern
        Intern means the individual undertaking this program / participating in the Internship.
      12. Internship
        Internship means a carefully monitored work or volunteer experience in which an individual has intentional learning goals and reflects actively on what he or she is learning throughout the experience. An Internship is a learning period where an Intern undertakes training within a host company with the aim of developing mutually beneficial goals.
      13. Internship placement
        Internship placement means the placement of a customer into a host organisation in order to obtain appropriate experience and skills as part of undertaking a program.
      14. Interview
        Interview means an appointment to speak with a Host Company either:

        1. In-person
        2. Via Skype or any other online method
        3. Via Telephonic interview
      15. Law
        Law means any law, including legislation, ordinances, regulations, by-laws and other subordinate legislation, and the common law and equity.
      16. Loss
        Loss means any cost (comprising of legal costs on a solicitor and own client basis, whether incurred by or presented against the relevant party), expense, loss, damage, charge or accountability whether direct, indirect or consequential (including pure economic loss), present or future, confirmed, unconfirmed, actual, prospective or contingent, and covering any such cost, expense, loss, damage, charge or accountability that is incurred in connection with a claim, covering the defence or settlement of that claim.
      17. Material
        Material means any documentation, documented blueprint, methodology or process, software, data or other material, in whatever sorts, including reports, particulars, business rules or conditions, user manuals, user guides, operations manuals, training materials and directions.
      18. Offer/Confirmation Letter
        Offer/Confirmation Letter means the online email form including Internship terms and details of The Intern and The Host Company.
      19. Personal information
        Personal information means the same as given to that term under the privacy act 1988 (cth).
      20. Placement
        Placement means when a host company accepts an intern to formally begin interning at their company for a stipulated time.
      21. Placement fees
        Placement fees means the charges specified in this agreement.
      22. Services
        Services means:

        1. The services, functions and commitments required to be delivered by the service provider as specified in program agreement / terms and conditions;
        2. The services, functions and commitments required to be delivered by the service provider as specified in deliverables; and
        3. Any services, functions and commitments not specifically explained in this agreement but that are incidental to, or needed for the absolute performance and provision of, the services, functions and commitments specified in the agreement.
      23. Tax
        Tax means:

        1. All taxes levied, imposed or calculated under any statute, ordinance, decree, regulation, order or law in Australia or elsewhere; and
        2. Any additional tax, interest, penalty, charge, fee or other amount of any kind calculated, charged or imposed in correlation to the late or short payment of the same or the failure to file any return.
    2. Interpretation
      In this agreement, except where the context otherwise requires:

      1. The singular covers the plural and vice versa, and a gender covers other genders;
      2. Another grammatical form of a explained word or expression has a corresponding meaning;
      3. A reference to a clause, paragraph, schedule or annexure is to a clause or paragraph of, or schedule or annexure to, this agreement, and a reference to this agreement covers any schedule or annexure;
      4. A reference to a document or instrument covers the document or instrument as novated, adjusted, supplemented or changed from time to time;
      5. A reference to D$, $D, USD$, USD, dollar or $ is to American currency;
      6. A reference to a party is to a party to this agreement, and a reference to a party to a document covers the party’s executors, directors, successors and allowed assigns and substitutes;
      7. A reference to a person covers a natural person, partnership, body corporate, affiliation, governmental or local authority or businesses or other entity;
      8. A reference to a statute, ordinance, code or other law covers regulations and other instruments under it and coalitions, amendments, re-enactments or substitutes of any of them;
      9. The meaning of general words is not limited by individual examples introduced by covering, for example or similar expressions;
      10. A rule of construction does not apply to the disability of a party because the party was liable for the preparation of this agreement or any part of it; and
      11. If a day on or by which an imperative must be performed or a circumstance must occur is not a business day, the imperative must be performed or the circumstance must occur on or by the next business day.
    3. Headings
      Headings are for ease of reference only and do not affect interpretation.
  2. AIPP Code of Conduct

    1. The Customer must NOT:
      1. Engage in conduct that could prejudice the reputation of the host-company or negatively impact on the Host Company’s purpose in any way
      2. Engage in conduct that could be damaging towards AIPP in any way
      3. Harass, bully or discriminate against any staff at AIPP or the host company
      4. Act aggressively towards or manipulate any staff at AIPP or the host-company
      5. Mislead or deceive any staff at AIPP or the host company in any way
      6. Act in a manner that is likely to be inconsistent with the company’s rules, policies and procedures
      7. Participate in illegal activities or conduct that is likely to conflict with Australian culture (e.g. bribing the host-company or AIPP)
      8. Attempt to negotiate an employment offer or visa sponsorship with the host-company at any time before the completion of the internship placement without prior written consent from AIPP
      9. Exceptional circumstances may be considered at the sole discretion of AIPP.
    2. The Customer must:
      1. Be upfront about any commitments outside of the program / this agreement.
      2. Advise AIPP of any changes of details including visa status, contact details, travel plans, availability, employment:
        1. Within 5 working days of becoming aware of said change
        2. Where possible, prior to said changes having any form of negative impact on the completion or progress of the program.
      3. Attend any and all interviews, including telephone interviews, arranged by AIPP or its agents in respect of comply with all rules, policies, instructions and requirements of the host company
      4. Comply with all laws and regulations of Australia (including but not limited to all laws in relation to the Visa)
      5. Make efforts / take initiative to uphold the expectations / standards of western business culture and etiquette at all times including but not limited to the list found at https://aipptraining.com.au/legal/western-business-culture-guide/
  3. Privacy Policy & Use Of Your Personal Information

    1. AIPP operates under the Privacy Act 1988 and complies with National Privacy Principles in respect of the collection, use and disclosure of personal information from individuals
    2. The Customer’s personal information may be made available by AIPP to Commonwealth and State agencies and the ESOS Assurance Fund Manager
    3. The Customer gives AIPP the right to disclose the Customer’s personal information to AIPP’s staff and partners for the purpose of organising the Customer’s Placement, and any other Program Component.
    4. The Customer warrants that it has not relied on any representation made by AIPP which has not been stated expressly in the Agreement.
  4. Confidential Information & Damages

    1. AIPP
      1. AIPP is in no way responsible for any damages caused by the Customer during the Internship program, where the damages may be of any nature
      2. The Customer accepts all responsibility personally and understands that they are in no way to be regarded as employees of AIPP.
      3. In all regards to outcomes of internship placements, AIPP’s liability is limited to that of a referring agent
      4. The Customer shall not
        1. Give away, share, sell, or in any way distribute any AIPP materials, training materials, nor intellectual property of AIPP of any kind at any time.
        2. Disclose the names of AIPP’s host-company partners to third party organisations other than for the sole purpose of self promotion
      5. The Customer will be held liable for the misuse of any confidential information or intellectual property abuse
    2. Host Company Partners
      1. All Confidential Information encountered whilst interning is, shall be, and shall remain to be the sole and exclusive property of the Host Company
      2. The Customer will be held solely liable for the misuse of any confidential information or intellectual property abuse
  5. Program Insurance & Responsibilities

    1. Program Insurance
      1. The Customer is responsible for his or her own safety before, throughout, and after the Program at all times
      2. AIPP and any of AIPP’s associates / partners (including Host Company Partners and Sales Agents) are not responsible nor liable in any way for the safety and or insurance of an intern before, during, or after their way to, at, or from, their Host Company and/or any outing they may be attending in any way part of before during or after their program or other related activities.
    2. Responsibilities
      1. The Customer must attend all consultations / trainings / interviews / etc., unless there is a legitimate reason, e.g., illness, in which case a doctor’s certificate must be presented
      2. Failure to attend a consultation / training / interview / etc., without providing AIPP a doctor’s certificate or another valid explanation may result in the Customer’s expulsion from AIPP Program
      3. Reasons for absenteeism / failure to uphold responsibilities that are recognised as valid include:
        1. Personal illness (Requires: Doctor’s Certificate)
        2. Quarantine under the direction of a health officer (Requires: Verification)
        3. Funeral services for a member of the immediate family
        4. Customer serving on jury duty (Requires: Verification)
        5. Exclusion for illness or medical appointment of a child of whom the Customer is the custodial parent (Requires: Verification)
        6. Personal court appearance (Requires: Verification)
        7. Observance of a religious holiday or ceremony (Requires: 3 days advance written notice to AIPP)
        8. For the purpose of spending time with a member of the Customer’s immediate family who is an active duty member of the military (Requires: Verification)
        9. Exceptional circumstances may be considered at the sole discretion of AIPP.
  6. Program Deliverables

    1. Deliverable components are subject to the specifications the Customer enters into their enrolment form pertaining to but not limited to the Customer’s chosen Visa, Industry, Duration, etc.
    2. Customers are entitled to the the following:
      1. AIPP’s professional pre-internship training including but not limited to:
        1. AIPP’s professional resume polishing service
        2. Receipt of AIPP’s professional resume template / instruction guide for the Customer to complete and provide to us.
        3. AIPP’s individualised resume polishing service
        4. The mentoring & support of an appointed AIPP Success Mentor
        5. LinkedIn profile guides and tips to polish it
        6. AIPP Training guides on:
          1. How to research a company properly before your interview
          2. How to dress / what to bring to your interview
          3. What to do when you arrive for your interview
          4. Modern interview question examples and successful answering techniques
          5. What to write in a thank you email after your interview
          6. What to do in the 20 minutes before your interview
          7. Interview Preparation
          8. Business Development Skills
          9. Professional Presentation Instructions
        7. Worksheets on key training materials
        8. Up to 5 x 45 minute one-to-one online interview practice sessions with AIPP’s professional interview trainers
      2. An internship Placement provided at an AIPP host company partner that:
        1. Closely matches the Customer’s preferences as defined by the specifications provided in their Enrolment Form including the Customer’s specified
          1. Duration
          2. Start Date
          3. End Date
          4. Industry
          5. Tasks / Duties
          6. Geographic Location
        2. Includes payment /compensation (provided by the Host Company) that:
          1. Meets Australia’s applicable salary award rate, which is AUD$16.00 per hour or higher
          2. A full-time position with a minimum of 38 hours work experience per week
        3. Is organised within 9 months from the date AIPP receives the customer’s resume complete in AIPP’s resume template
      3. A professional review of the candidate’s letter of offer from the Australian Host Company intending provide the Customer their paid internship opportunity
      4. Development of a structured training plan required for the Customer’s Australian Training And Research Visa (407) sponsorship application as per the Australian Department of Immigration & Border Protection’s requirements for Training And Research Visa (407) nominees
      5. Sponsorship under the Australian Training And Research Visa (407) for 12 – 24 months.
      6. Ongoing support in the form of:
        1. Professional skill development, career guidance and performance reviews, including reporting to the Customer’s Educational Institution (if applicable)
        2. Engagement for the duration of the Customer’s internship program to ensure key learning outcomes are being met as required by the Customer’s Educational Institution (if applicable)
        3. The organising of substitute internship placements for the remaining duration of the Customer’s Program as defined by the Customer’s Enrolment Form in the event that
          1. The Placement ended prematurely at no fault of the Customer, or
          2. The Placement did not meet the specifications made by the Customer as defined by the Customer’s Enrolment Form at the time of enrolment
          3. The Customer discontinued a placement organised by AIPP without following the grievance process as outlined in this agreement
        4. Where AIPP arranges a substitute internship for the Customer, it will be deemed to constitute a continuance of the internship and the internship placement particulars will be amended accordingly to reflect these arrangements
        5. No substitute internship placements will be organised for the Customer in the event of any of the following instances:
          1. The initial internship placement organised by AIPP meets the customer’s specifications as per the customer’s Enrolment Form as at the time of submission, unless
            1. The Placement ended prematurely at no fault of the Customer, or
            2. The Placement did not meet the specifications made by the Customer as defined by the Customer’s Enrolment Form as at the time of enrolment
          2. The Customer is accused by the Customer’s Host Company of
            1. Sexual harassment (of any kind)
            2. Discrimination (of any kind)
            3. Negligence by the Customer in terms of misconduct or disobeying the Host Company’s procedures / policies / rules
            4. Leaving the Host Company without informing AIPP at least two weeks prior and/or without being given approval to do so by AIPP
            5. Taking time off for holidays / personal reasons without prior agreement with the Host Company
            6. Taking sick leave without providing your Host Company a medical certificate if asked to do so by the host company
            7. Changing Internship hours without prior permission from the supervisor at the company and the Customer’s educational institution (if applicable)
            8. Acting in any way that adversely affects the smooth running or operations of the host company. For example: unauthorised Customer downloads, using company resources in an unacceptable manner. etc.
          3. Any breach of the AIPP Code of Conduct at any stage of the program
          4. Exceptional circumstances may be considered at the sole discretion of AIPP
      7. Post Internship components (upon successful completion of the Program):
        1. Inclusion in AIPP’s Talent Pool for the purpose of referring Customers to AIPP host company partners for future job placement opportunities as they arise (Subject to the Customer’s fit with the respective opportunities)
        2. A Letter of Recommendation for the Customer’s Host Company
        3. An Certificate of Completion from AIPP
        4. A review of the Customer’s LinkedIn profile plus feedback from AIPP.
  7. Program Duration & Start Dates

    1. The duration of the Program will be the preferred internship duration period specified in the Customer’s enrolment form, plus the duration the Customer takes to complete the pre-internship components as outlined above (the time the Customer requires to complete the pre-internship components as outlined above does not consume the agreed internship duration period itself).
    2. The internship duration period specified in the Customer’s enrolment form will be the minimum internship duration period provided unless
      1. Agreed to by both parties, or
      2. A shortened period is agreed to by the Customer through the Customer signing any agreement with a shortened period specified (eg an agreement between the Customer and their Host Company).
    3. Agreements between the Customer and another party (eg a Host Company Partner, an Educational Institution, or otherwise), will not by default lengthen the agreed internship duration period AIPP is obligated to provide under this program.
    4. Extensions to the internship duration period as set out in the Customer’s Enrolment form can only be extended with the explicit written consent of AIPP.
  8. Program Guarantee

    1. AIPP guarantees to organise an internship placement that matches the Candidate’s preferences / specified criteria as per the details provided by the Candidate as specified by the Candidate in the Customer’s Enrolment Form as per the specifications received at the time of submission by the Candidate’s
      1. Within 90 days (from the date AIPP receives the Candidate’s resume complete in AIPP’s resume template), OR
      2. Within 6 months from the Customer’s enrolment application signing date
    2. This guarantee is limited by the following conditions:
      1. The Customer
        1. Fails to
          1. Show up at interviews on time, etc
          2. Respond to interview invitations or AIPP communications pertaining to the organisation of internship interviews with host company partners within 24 hours, and provide any subsequently requested documentation including but not limited to academic transcripts, visa documentation, etc. *NOTE: Failure to comply may result in AIPP not proceeding with obligations to effect and to receive further program deliverables unless a valid reason is provided with supporting document/s.*
          3. Pay or provide notice of program fee payment completion within 10 working days from the date of request
          4. Show adequate commitment and consistent application to the Program’s requirements including but not limited to conduct such as:
            1. Response rate to AIPP communications
            2. Quality of work / application toward AIPP pre-placement trainings, etc
          5. Accept an invitation to an internship interview / offer
          6. Provide a proof of the health insurance that covers customers stay in Australia for the duration of complete program.
          7. Provide at least 24 hours written notice when changing an agreed host company interview time
          8. Provide a signed copy of the respective Employment Agreement/Letter of Offer/Notice of Appointment agreement within 2 working days upon acceptance from the Host Company
        2. Requests to change an agreed interview time in excess of 2 instances
        3. Is determined by AIPP to be inadequately prepared / not of a suitable state of mind to be put forward for an interview, in which case AIPP reserves the right to postpone the delivery of any further Program Deliverables until the Customer has demonstrated adequate development, at the sole discretion of AIPP
        4. Is not accepted by any AIPP Host Company partners after attending 3 interviews organised by AIPP
        5. Any and all refunds are only partial as per the limitations specified in section 10 of this agreement
      2. No more than 273 days have passed since the Customer’s enrolment application signing date and AIPP has provided the Customer with one or more Program Deliverables of this agreement.
      3. Exceptional circumstances may be considered at the sole discretion of AIPP.
  9. Program Fees & Payment Structure

    1. Program Fees
      1. AIPP reserves the right to vary fees at any time
      2. The Candidate will incur charges in undertaking this program which are not included in the program fees including but not limited to:
        1. Personal expenditure
        2. Health insurance (Approx AUD$110 per month)
        3. Your transportation / accommodation costs
        4. Migration agent fees (Approx AUD$1,500 for single)
        5. Department of Immigration & Border Protection Fees (Approx USD$250)
        6. Any fees/expenditure not defined in this agreement.
    2. Payment Structure
      The process flow / service delivery of this program and subsequent payment structure / requirements are as follows:

      1. Stage 1: Enquiry & Enrolment
        1. Candidates may be consulted by AIPP directly, or AIPP’s registered representative agents for the answering of questions pertaining to the Program in a helpful effort to assist with the Candidate’s successful enrolment into the Program.
        2. The Candidate must apply to enrol into the Program either via a paper form provided by AIPP or one of AIPP’s representative agents, or via AIPP’s electronic Enrolment Form.
        3. The electronic Enrolment Form will screen some basic, preliminary criteria and if a Candidate meets fits this initial criteria, the Candidate will be provide a payment method to submit their a non refundable enrolment application fee of $300 for their application to undergo Stage 2: Detailed Application Review process.
          1. Unsuccessful candidates will:
            1. Be emailed the outcome of their submission, advising of their shortcomings in an effort to assist candidates with a successful re-attempt at enrolling into the Program in the future, and be invited to a consultation for an alternate solution to achieve their goal, if they do not meet the requirements of the Program.
          2. Successful candidates will:
            1. Be emailed the outcome of their submission, that they have met the preliminary requirements, and may proceed to submit their non-refundable AUD$300 registration payment and enter Stage 2: Detailed Application Review.
        4. Receipt of the $300 is applicable for the enrolment application to be reviewed.
      2. Stage 2: Detailed Application Review
        1. Once an enrolment application is made, an enrolment can either be accepted or refused under Stage 2: Detailed Application Review.
        2. Acceptance/refusal will be conducted on the basis of a combination of eligibility criteria required by
          1. The Department of Homeland Affairs (DHA)
          2. Additional eligibility criteria required by AIPP as AIPP sees fit
        3. Upon AIPP’s receipt of the Detailed Application Review payment, candidates will then be asked to provide the following documents for AIPP’s review:
          1. Resume
          2. Certificates of qualifications
          3. Employment history
          4. Copy of visa (if existent)
          5. A profile photo
          6. ID or Passport
          7. Evidence of intentions being that of a genuine temporary entrant (GTE)
        4. Candidates who successfully pass the Documentation Review step of the Detailed Application Review stage will then be asked to participate in 2x online interview with an AIPP consultant for the purpose of assessing:
          1. Genuine Intention Audit
          2. Suitability Diagnosis (including but not limited to English communication skills)
        5. Candidates who fail Stage 2: Detailed Application Review will be advised of their shortcomings if they do not meet the requirements of the Program in an effort to assist The Candidate find an alternate solution to achieve their career goal.
      3. Stage 3: Admission
        1. Candidates who successfully pass Stage 2: Detailed Application Review will be accepted into the Program and will then be invoiced for their remaining program fees to formalise their registration / enrolment. The payment must be paid in full before AIPP will initiate the services outlined part 6 (Program Deliverables) of the Program’s terms and conditions / curriculum.
        2. Upon AIPP’s receipt of this payment, successful candidates will then be asked to provide the following documents for AIPP’s review:
          1. Evidence of no criminal record
          2. Proof of IELTS score
          3. Bank statement showing adequate funds in the event of an emergency (Minimum USD$8,000)
      4. Stage 4: Skills Audit
        1. We will audit your current skills as well as ascertain the degree to which they are already refined, such that we can then gauge what skill developments you require to meet your next career objective (i.e. your targeted occupational title)
      5. Stage 5: Interview Preparation
        1. In this stage, you will begin your one-to-one interview training & practice as described in section 6 (Program Deliverables) of this agreement.
      6. Stage 6: Interview & Placement
        1. Upon reaching this stage, you will have an interview with an AIPP Host Company generally either via Skype or phone, which we will coordinate on your behalf based on your availabilities, and that of the interviewer in the Host Company
        2. You will have up to three interviews organised for you with different Host Companies in this stage
          1. Each interview will be organised once the response from the initial Host Company is known
          2. Second and third interviews will only be organised if the outcome of the previous interview requires it
        3. Once the Host Company have confirmed with us that they will accept you, the Host Company will issue us a letter of offer which we will then review, negotiate, and verify on your behalf.
      7. Stage 7: Signing of Placement
        1. Upon successfully securing an internship placement offer, a letter of offer / contract will be:
          1. Reviewed by AIPP to ensure it complies with Australian Employment Law.
          2. Issued from AIPP to the Candidate on behalf of the Host Company partner.
      8. Stage 8: Training Plan Development
        1. An expert AIPP Training Manager will then custom develop a professional structured training plan based on the skill gaps identified of the candidate. These will be done in consultation with the candidate and the Host Company to ensure that it meets the training objectives.
      9. Stage 9: Visa Application
        1. AIPP will prepare and submit the sponsorship/nomination/application documentation to DIBP.
      10. Stage 10: Visa Acceptance
        1. Once the visa is granted, AIPP will assign a case manager who will monitor the training program, coordinate with the training supervisor, and visit the workplace throughout the training period.
      11. Stage 11: Entry into Australia
        1. If you are in Australia as at the time of your approval, you will be able to start your internship at the agreed date for the agreed duration supported by the visa.
        2. If you are not in Australia as at the time of application, you will then be able to depart to Australia with your visa documentation to start your internship at the agreed date for the agreed duration supported by the visa.
      12. Stage 12: Monitoring & Support
        1. We will continue to liaise with you and your Host Company for the full duration of your program as your performance and development need to be reported on regularly in your Structured Training Plan, which will also be monitored by DIBP.
    3. Payments must be made in Australian currency (AUD$)
    4. Payment will be made by Electronic Funds Transfer to:

      Domestic Transactions:

      Bank: Commonwealth Bank of Australia
      BSB: 062000
      Account: 16445748
      Account Name: AIPP
      Reference: Your first & last name

      International Transactions:

      SWIFT Code: CTBAAU2S
      IBAN: 06200016445748

  10. Program Refunds & Grievances

    1. Program Refunds
      1. In the event of the program not coming to full fruition at the fault of AIPP, the Candidate will receive a refund of their Program Fees paid to date, less:
        1. Transaction fees incurred in the receipt of the funds
        2. Transaction fees AIPP will incur in the resubmission of the refund
        3. Charges for Stages reached by the Candidate up until and including the sequentially most advanced stage commenced by the Candidate set out as follows:
          1. Stage 1 Enrolment: N/A
          2. Stage 2 Detailed Application Review: 3% of Program Fees
          3. Stage 3 Administration: N/A
          4. Stage 4 Skills Audit: 7% of Program Fees.
          5. Stage 5 Interview Preparation: 12% of Program Fees
          6. Stage 6 Interview & Placement: 18% of Program Fees
          7. Stage 7 Signing of Placement: 8% of Program Fees.
          8. Stage 8 Training Plan Development: 20%
          9. Stage 9 Visa Application: *
          10. Stage 10 Visa Acceptance: N/A
          11. Stage 11 Entry into Australia: N/A
          12. Stage 12 Monitoring and Support: 32%
      2. * In the event of a visa rejection where the Candidate has not breached this agreement or any migration laws, the Candidate will be eligible for a refund of 50% of the Program Fees, less:
        1. Transaction fees incurred in the receipt of the funds
        2. Transaction fees AIPP will incur in the resubmission of the refund
      3. Customers will be regarded as disqualified from eligibility of refund in the event of occurrences of one or more of the following:
        1. Breaching one or more of the conditions of this agreement.
        2. Inhibiting and or preventing AIPP from upholding this agreement by:
          1. Failing to
            1. Comply with AIPP’s instructions or adhering to the process flow of the Program, or
            2. Respond to AIPP’s communications within 2 working days
        3. Exceptional circumstances may be considered at the sole discretion of AIPP.
      4. No transfer to another institution will be accepted under any AIPP program
      5. AIPP will not authorise the transfer of fees to other institutions, nor transfer funds to any other Customer’s account
      6. AIPP may terminate this agreement with immediate effect by giving notice to the Customer at any time if the Customer:
        1. Breaches any condition of this agreement
        2. Is subject to an insolvency event
      7. In the event of termination of this agreement:
        1. In addition to any other rights or remedies provided for by law each party is released from its obligations under this agreement, other than in relation to any obligations intended to survive the termination of this agreement
        2. Each party retains any rights, entitlements or remedies it has accrued before termination
        3. Under no circumstances will AIPP be liable to the Customer for any losses, costs or inconvenience suffered.
        4. In the event that a Candidate has paid their Agent, not AIPP directly, the Candidate is a client of their Agent, and not of AIPP, and therefore the Candidate is not eligible for a refund under this agreement. Instead, the Candidate must coordinate their refund with their agent.
    2. Grievances
      1. Where a Customer has a grievance concerning a decision or a situation, the Customer/ Customer has the right to raise the grievance and to have that grievance considered with courtesy, in a timely fashion, and without fear of prejudicial treatment.
      2. The following table sets out the procedures which the Customer should follow when they have a grievance:
        Circumstance Step 1: Step 2:
        Dissatisfaction with level of service from AIPP Raise the matter with the staff member concerned – it could be a simple miscommunication. Lodge a complaint with the relevant staff member in writing.
        Dissatisfaction with host company / internship placement Continue with your internship as planned unless you are in anyway in danger and or harm’s way.

        Raise the matter with your AIPP Success Mentor in writing.

        Allow AIPP 10 working days to resolve the cause of the dissatisfaction

        Lodge an appeal in writing.

        The appeal is considered by the Customer Care Team Manager, whose decision is final.

        Notice of final decision will be made, in writing, within 15 working days

        Application for refund Refer to refund policy.

        Contact relevant staff member.

        Discuss the situation which is the source of the grievance, as this is likely to lead to a resolution in the most straightforward way

        Submit an application in writing to the relevant staff member.

        Notice of decision will be made, in writing, within 15 working days

        Dissatisfaction with decision to refund of Customers contribution or remission of debt Request a review of decision.

        Review is considered by the relevant staff member.

        Notice of decision will be made, in writing, within 15 working days.

        Lodge an appeal in writing.

        The appeal is considered by the Customer Care Team Manager, whose decision is final.

        Notice of final decision will be made, in writing, within 15 working days

        Response to a finding of misconduct Refer to the student guide.

        Response to the finding of misconduct in writing.

        The response is directed to the relevant staff member.

        Informal mediation with relevant staff member may be required

        Formal mediation with Customer Care Team Manager and relevant staff member.

        Customer placed on probation.

        Dissatisfaction with decision to terminate internship. Request a review of decision.

        Review is considered by the relevant staff member.

        Notice of decision is made, in writing, within 15 working days

        Lodge an appeal against termination in writing.

        The appeal is considered by the Customer Care Team Manager, whose decision is final.

        Notice of final decision will be made in writing within 15 working days

      3. Where a Customer’s grievance or appeal includes allegations concerning the conduct or actions of a staff member, and the substance of those allegations is not minor in nature, the particular staff member will be immediately notified by the authority responsible for dealing with a formal grievance or appeal of the particulars of the grievance. The affected staff member must be given an adequate opportunity to respond to the relevant authority.
      4. The Customer acknowledges that the meeting and mediations held between both parties shall be recorded. This recording shall only be used in accordance with the relevant privacy laws.
  11. Special Acknowledgements

    1. The Customer acknowledges that:
      1. This contract will be considered “in effect” from the date AIPP receives the customer’s initial registration deposit
      2. Any amendments to enrolment preferences / specifications made by the Customer after submission are subject to approval by AIPP
      3. In all cases, although AIPP’s Host Company Partners may receive some benefit from receiving interns, AIPP’s primary objective in organising an internship placement for a customer Customer is done with the view for the Customer to be the primary benefiting party of the Placement, not AIPP’s Host Company partner.
      4. AIPP’s responsibility is recognised solely as being that of a training organisation, and introducer of Candidates to prospective Host Companies / individuals
      5. In the event of the Customer’s internship placement(s) being unsuccessful for any reason, AIPP reserves the right to provide the Customer AIPP’s ongoing support services as defined by section 5.3 of this agreement for a maximum of 5 placements before a refund will be applicable.
      6. Any activities that occur / do not occur between the Customer and the Host Company before, during, or after the Placement, are not the responsibility of AIPP or any of AIPP’s agents, including but not limited to activities that may take place at, on the way to, or from, the Host Company, or any transport and or accommodation AIPP may have assisted in the arrangement of
      7. Any injuries, breaches / infringements of the Fair Work Act 2009, etc., that may occur between the Customer and Host Company through this or any other Placement, are recognised as being outside of the scope of AIPP’s influence as the training organisation / introducer of Customers (prospective internship candidates) to Host Company Partners
      8. The closeness and suitability of the match formed between the Customers preferences as specified in the Customer’s Enrolment Form and the Host Company Partner / Internship Opportunity provided through this Program will be at the sole discretion of AIPP’s counsel and will be subject to factors such as:
        1. The Customer’s suitability for the specified preferred conditions, including but not limited to the Customer’s English proficiency level
      9. The Customer’s relationship with the Host Company is not one of employment
      10. The Program is not probationary employment nor trial work
      11. The Customer is entitled to remuneration by either the Host Company nor AIPP through the internship placement(s) provided through this program unless otherwise agreed in writing by AIPP prior to the Customer’s enrolment into the program
      12. Although offers of employment and visa sponsorship from Host Company partners may be frequent
        1. AIPP makes no guarantee of any employment opportunity to the Customer from any host company as an outcome of this Program
        2. The host company is not obligated to offer the Customer employment at any stage or after the program, and any employ or visa sponsorship outcome that may occur is recognised as being due but not limited to the Customer’s conduct and performance before, during, and after the internship placement provided through this program
        3. AIPP is not liable to find the Customer employment nor additional internships / internship placements upon the closure of this agreement
      13. In the event that AIPP contacts the Customer and the Customer does not respond, AIPP will cease contacting the Customer after 3 contact attempts with each attempt resulting in no response, and upon said occurrence AIPP will take no further action to provide the Customer any further service / contact until either AIPP receives contact / a response from the Customer, or this agreement expires (whichever is the earlier of the two).
      14. AIPP reserves the right to deliver any / all components / services of this agreement through the affiliation, support, and / or conjunction with any of AIPP’s industry partners, which if done so will be held in accordance with this agreement.
      15. AIPP reserves the right to vary these terms and conditions at any time.
      16. Any written or oral statements concerning results or goals that may be attained during the performance of Services and all surveys, forecasts, recommendations and opinions contained in any proposal, report, presentation, or Deliverable are made on the basis of then current information available to AIPP, including, but not limited to, information provided by Client and qualify as estimations. Under no circumstances shall any such statement be deemed or construed as a representation, undertaking or warranty, whether express or implied, of achievable results or goals.
      17. If a court of efficient jurisdiction considers any section or portion of a section in this Agreement to be invalid, unenforceable, or illegal, the equivalent will not have an impact on other terms or sections in the Agreement or the entire Agreement. However, if a term or section may be revised to the level required according to the view of the court to render the Agreement valid, and the privileges and responsibilities of the parties shall be interpreted and imposed accordingly, to preserve the agreement fully.